Chiswick Surveyors ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information about you when you visit our website or contact us for services.
1. Who We Are
Chiswick Surveyors is an independent surveying practice based in Chiswick, West London, W4. We provide RICS-regulated surveying, valuation and advisory services. For data protection purposes, we are the data controller of personal information we collect about you.
2. What Data We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, telephone number and postal address
- Property information: property address and details you provide when requesting surveys or valuations
- Enquiry details: the content of messages you send us through our contact forms or by email
- Technical data: IP address, browser type, device information and pages visited (collected automatically)
3. How We Collect Your Data
We collect data when you:
- Complete a contact form on our website (managed through HubSpot)
- Contact us directly by email
- Use our website (automatically through cookies and analytics tools)
4. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide the services you request
- Send you information relevant to your enquiry, including quotes and reports
- Improve our website and services
- Comply with our legal obligations as a RICS-regulated firm
5. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract performance: processing necessary to fulfil a contract with you (e.g., providing a survey)
- Legitimate interests: responding to enquiries and managing our business relationships
- Legal obligation: compliance with RICS professional standards and legal requirements
- Consent: where you have specifically consented to marketing communications
6. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- HubSpot: our CRM platform, which manages contact form submissions and communications
- Professional advisers: solicitors, insurers and other professionals where necessary
- Regulatory bodies: RICS or other regulatory bodies where required by law or professional standards
7. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy. Survey reports and related correspondence are typically retained for a minimum of six years in accordance with professional indemnity insurance requirements.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (subject to legal retention requirements)
- Object to processing of your data
- Request restriction of processing
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
9. Cookies
Our website uses cookies to improve your experience and to analyse site traffic. By using our website, you consent to our use of cookies in accordance with this policy. You can control cookie settings through your browser.
10. Contact Us About Data Privacy
To exercise your data rights or with any questions about this policy, please use our contact form.